No returns are allowed. However, in case if a wrong or a defective product has been sent, do let us know at the earliest. You can write to us at firstname.lastname@example.org or call us at +91-9820432330 (10:30 AM-07:00 PM, Monday-Saturday). HGB Green Designs is not responsible and does not guarantee refund for cases where: Flowers, plants, gift products and preserved items are delivered to incorrect address provided by the sender. Unsuccessful deliveries arising from the recipient not being present at the time of delivery at the address provided by the sender or the recipient refusing to accept the delivery. Product quality problems caused by improper handling of the product by the client Order cancellation is possible if the request to cancel is made within 12 hours of placing the order; provided the order hasn’t been processed. In the event that we are unable to supply all or part of your order (the product or any substitute product to you at all), we shall notify you as soon as possible and refund your payment.